Shipping policy

Shipping costs

DELIVERY CONDITIONS (excluding hard kayaks and boards)

Standing orders	Free shipping (except hard kayaks and boards)
Orders from CHF 2,500.-	Free shipping (except hard kayaks and boards)
Small-order surcharge	CHF 10.- for an order under CHF 50.-
Bulky goods	Bulky-goods surcharge CHF 6.- for packages from 100 cm in length
Shipping by rail	actual postage costs
Online orders	free shipping (for orders over CHF 500.-)

SHIPPING RATES for postage and packaging (DHL basis, excluding hard kayaks and boards)

up to	Postage in CHF		up to	Postage in CHF
3 kg	11.-		18 kg	23.-
7 kg	14.-		24 kg	29.-
12 kg	18.-		24 kg+	35.-

DELIVERY CONDITIONS for hard kayaks, boards and Sportyaks

Standing orders	Postage is charged
Orders from CHF 2,500.-	Postage is charged
Online orders	Postage is charged

SHIPPING RATES for postage and packaging (truck basis)

Unit	Postage CHF/unit		Unit	Postage CHF/unit
1 board	65.-		4 boards	43.-
2 boards	55.-		from 5 boards	40.-
3 boards	48.-

Delivery times

All agreed delivery dates are estimates and non-binding. We are entitled to make partial deliveries at any time. Deliveries are made at the recipient’s expense and risk. We reserve the right to deliver only against advance payment or cash on delivery. Cancellations and claims for damages in the event of delays or deliveries that are not made at all cannot be accepted.

Payment

Payment must be made no later than 30 days after the invoice date. Invoices are sent by email as standard. A fee will be charged for separate postal delivery of the invoice. The delivered goods remain our property until full payment has been made. We are entitled to reclaim the goods, even if part of the purchase price has already been paid. In the event of late payment, we reserve the right to withhold further deliveries and, without setting an additional grace period, to withdraw from all contracts and obligations. In the event of late payment, expenses, default interest and reminder fees will be charged. Unauthorized deductions will be subsequently charged. Set-off against counterclaims is not permitted. If the buyer’s financial situation deteriorates after conclusion of the contract or if the buyer is in arrears with payments, we are entitled either to deliver against simultaneous payment of all outstanding amounts (payment in advance) or to withdraw from the contract. We reserve the right to submit payment history data to an information pool for dissemination.

Shipping and packaging

We reserve the right to select the appropriate shipping and packaging method at the buyer’s expense. Risk and benefit always pass to the buyer no later than when the goods are dispatched from our warehouse locations. Shipping and packaging costs are invoiced per package according to our rate list, depending on the carrier and shipment size. For orders with a goods value below CHF 50.–, a small-order surcharge of CHF 10.– will be charged. Delivery free of postage is granted for order amounts exceeding CHF 2'500.–, or for online orders exceeding CHF 500.– (excluding hard kayaks and boards). Packages over 100 cm in length are subject to a bulky-goods surcharge of CHF 6.–.

Complaints about defects

The buyer must inspect the goods immediately upon receipt with due care regarding quantity, dimensions, and quality and must notify us of any defects within 8 days at the latest, with the notification received by us. We will replace demonstrably defective goods upon return of the defective goods free of charge or credit the invoice amount, at our discretion. Any further claims, compensation, rescission, or reduction are expressly excluded. Any claim against us requires the buyer to have demonstrated due care in handling and proper storage of the goods.

Returns

Returns are accepted if the product is unused, in its original packaging, with its original labels, and complete, and if there are no additional labels or stickers on the product or packaging. Every return must be sent back with the original delivery note and a CATRADE return form. If the original delivery note and return form are missing, we charge a processing fee of CHF 10.–. Goods returned within 15 days of the invoice date will be credited according to the invoice. Goods received by CATRADE between 15 and 45 days after the invoice date will be credited with a 15% deduction. Goods received by CATRADE more than 45 days after the invoice date will not be accepted and will be returned at the customer's expense. For goods that are not in their original packaging or have additional labels attached, we charge between CHF 15.– and CHF 25.–, depending on the work involved. If part of a selection shipment is returned, we charge a processing fee of CHF 10.–. Returns must be sufficiently postage-paid. We reserve the right to deduct any postage costs. Credits are issued only for the value of the goods, excluding postage and packaging costs.

Warranty

In principle, the suppliers’ written warranty terms apply. Warranty claims require the customer receipt showing the date of purchase. Otherwise, no warranty can be granted, and any repairs must becharged. Defects are repaired as a first priority. If a repair is not possible, the product will be replaced with equivalent goods. If a replacement is not possible, the value of the goods will be credited at the dealer price charged. Further claims, such as those arising from disassembly/assembly orconsequential damage caused by continued use, or general claims for damages, are excluded. All products must be cleaned before being submitted for warranty inspection.They must be sent in for warranty inspection. Work not covered by the warranty will be charged based on the time and effort involved. Warranty returns must have sufficient postage.